Local Holidays
Transparency is at the heart of everything we do. Read everything you need to know about your privacy, your rights, and how bookings work at Local Holidays.
Introduction
At Local Holidays, your privacy matters deeply. This policy explains what personal information we collect when you use our booking service, how we protect it, and your rights as a guest.
What Information We Collect
How We Use Your Information
Data Storage & Security
Your booking data is stored securely in our encrypted database. Civil ID images are stored on Cloudinary as restricted, authenticated files — they are never publicly accessible and can only be viewed by authorised staff via a temporary 15-minute secure link. All data is transmitted over HTTPS.
Third Parties We Work With
How Long We Keep Your Data
Booking records are retained for a minimum of 2 years for accounting and legal compliance. Civil ID images are deleted when their associated booking is permanently removed. You may request early deletion of your data by contacting us on WhatsApp.
Your Rights
To exercise any of these rights, contact us via WhatsApp. We will respond within 5 business days.
Updates to This Policy
We may update this Privacy Policy from time to time. The version posted on this page is always the current one. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.
Acceptance of Terms
By using Local Holidays to browse or book a chalet, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part, please do not use our service.
About Our Service
Local Holidays is a chalet rental platform offering seaside holiday accommodation in Al Khiran, Kuwait. Chalets are independently owned; we facilitate the booking process and serve as a trusted intermediary between guests and property owners.
Booking Process
Pricing & Payment
Cancellations & Refunds
Guest Responsibilities
Our Liability
Local Holidays is not liable for personal injury, loss of property, or any indirect, incidental, or consequential loss arising from your stay. We are not responsible for third-party services including payment processing delays or force majeure events beyond our reasonable control.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon posting to this page. Your continued use of our service constitutes your acceptance of the updated terms.
Available Packages
Check-In & Check-Out Times
Payment Options
Civil ID Requirement
All bookings require a photograph of the Kuwait Civil ID (front side) of the guest making the reservation. The Civil ID holder must be at least 21 years of age and is the responsible party for the entire stay. Civil ID information is kept strictly confidential and used solely for identity verification.
Coupon Codes
Coupon codes must be entered before completing payment — discounts cannot be applied retroactively. Each coupon has its own validity period, usage limit, and applicable conditions. Please verify the coupon terms at the time of booking.
Booking Modifications
Requests to change your check-in date are handled on a case-by-case basis and are subject to availability. Please contact us on WhatsApp at least 72 hours before your original check-in. Rate differences may apply if your new dates fall in a different pricing tier.
Insurance Amount
A fixed non-refundable insurance amount is automatically added to every booking. This covers incidental damage to the chalet and its contents during your stay. The exact amount is clearly shown before you confirm and pay.
Guest Conduct & House Rules
